Terms & Conditions

Terms and Conditions

Welcome to Volza (“we,” “us,” “our”). By using our website www.shopvolza.com, you agree to comply with the following terms and conditions. Please read them carefully before using our services or making a purchase.

1. General

Volza is an e-commerce platform operated from Mumbai, India. By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please do not use our website.

We reserve the right to update, modify, or replace any part of these Terms at our discretion. Changes will be effective once posted on this page.

2. Eligibility

You must be at least 18 years old to place an order on our website. By purchasing from us, you confirm that all information provided (including contact details, address, and payment information) is accurate and complete.

3. Products

We make every effort to display product details, descriptions, and images as accurately as possible. However, actual colors or packaging may slightly vary.
All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.

4. Pricing and Payment

Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We accept online payment through secure gateways. Orders will only be processed after full payment is received.

5. Orders and Confirmation

Once your order is placed, you will receive an order confirmation via email. This confirmation does not guarantee product availability.
We reserve the right to cancel an order in cases of stock unavailability, payment failure, or incorrect pricing. If your order is canceled, you will be notified via email.

6. Shipping

Orders are shipped from Mumbai. Estimated delivery times vary by location and will be mentioned during checkout.
Delays may occur due to factors beyond our control (e.g., courier delays, strikes, natural disasters). We are not responsible for such delays.

7. Replacement Policy

We offer replacement only, not refunds. If you receive a damaged, defective, or incorrect item, you may request a replacement within 7 days of delivery.
Please refer to our Refund & Replacement Policy below for more details.

8. Use of Website

You agree not to:

Misuse or tamper with the website.
Copy, reproduce, or redistribute any content without permission.
Attempt to gain unauthorized access to our systems.

Violation of these terms may result in termination of your access.

9. Intellectual Property

All website content—including images, text, logos, and designs—is the property of Volza and protected under applicable copyright and trademark laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

Volza will not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or products. Our total liability shall not exceed the amount paid for the product in question.

11. Governing Law

These Terms shall be governed by and construed under the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Mumbai.

12. Contact

For questions or concerns, email us at hello@shopvolza.com.